HOW CAN WE HELP YOU TODAY?

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Check our FAQs below to see if your question has already been answered!

What browser should I be using?

 

iVisitor works best when using Internet Explorer 11, however we do support version 10 as well.

iVisitor also supports Google Chrome. When using Chrome, however, you may not be able to print badges. Contact our Support Team by filling out your information below if you would like to learn more about printing in Chrome.

What are your system recommendations & requirements?

Supported Operating Systems

  • Windows 7 SP 1 & 2
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Mac OS X 10.8

Supported Browsers

  • Internet Explorer 10 & 11
  • *Microsoft Edge
  • *Google Chrome
  • *Safari
  • *Mozilla Firefox

*Badge printing is not supported

Minimum System Requirements

  • 2GB RAM
  • Access to HTTP and HTTPS Ports 80 and 443

Recommended Requirements

  • Adobe Flash Player
  • Internet Connection with at least 10MB Download & 2 Upload speed

Supported iPad Kiosks

  • iPad Pro 12.9-inch & 9.7-inch
  • iPad Air & Air 2
  • iPad Mini 2, 3, & 4

All iPads must be running iOS 10.2 or greater with a 64-bit processor (A7 chip or higher)

Supported Badge Printers

  • DYMO Labelwriter 450 Series
  • Zebra GK/GX420 Series
  • Brother QL700 Series
  • Datamax E4200 Series

Supported USB Peripherals

  • 3M CR100 Passport Scanner
  • ESeek M260 ID Scanner
  • Symbol LS2208 Barcode Scanner
  • Symbol DS9208 Barcode Scanner
  • Motorola DS457 Barcode Scanner
  • Any Windows capable webcam
Does iVisitor have any network requirements or require any specific network configuration?

iVisitor requires accessibility to ports 80 and 443 for standard HTTP and HTTPS access.

What is TLS and how do I enable it?

 

Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications. To enable TLS on Internet Explorer:

  1. Go to Tools & Internet Options
  2. Advanced Tab & Settings
  3. Scroll down to the Security section (very bottom of settings)
  4. Check the boxes to “Use TLS1.0”, “Use TLS 1.1”, and “Use TLS 1.2”.
  5. Click Apply on the bottom right, then OK.
How can I get Internet Explorer 10 for Windows XP or Vista?
Internet Explorer 10 requires Windows 7 or greater for installation. Microsoft no longer supports older versions of Windows or Internet Explorer.
Are there any power requirements for my kiosk or reception PC?

Depending on the attached peripherals (printers, scanners, cameras, etc…), you may require additional sources of power. A standard kiosk or reception PC with no peripheral equipment will require a 3-prong outlet for the machine, as well as a 3-prong outlet for each monitor.

Certain additional equipment will require a 2-prong outlet as a power source. For example, a reception PC with a monitor and a badge printer will require two 3-prong outlets and one 2-prong outlets.

Does my kiosk or workstation require a static IP address?

A static IP address is not required, as communication is established via standard HTTP and HTTPS (ports 80 and 443 respectively).

How is communication initiated from my machine to iVisitor?

Communication is established via standard HTTP and HTTPS (ports 80 and 443 respectively).

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Business Hours


Technical Support: Monday – Friday 8am – 12am EST

Phone: 888-718-0807

After Hours

After hours support is available to assist with general service interruption inquiries.

Phone: 800-327-4007