Lobby Design Should be About Security
Lobby design is an important element of a company’s complete security plan. As the entry point for the public, the lobby needs to welcome and direct visitors to the visitor management system to register and check in, while restricting access to unwelcome or uninvited guests. A poorly designed lobby can undermine your entire security protocol and increase operational costs.
While many companies design corporate lobbies with security in mind, this is not the case for all. Some lobbies are designed for convenience, while others focus on aesthetic appeal. Both convenience and visual appeal are achievable in a corporate environment without sacrificing security.
Below are some common lobby security weaknesses that you should address during the lobby design process.
Front Door Visibility
If there is a receptionist attending the enterprise’s visitor management system, the receptionist’s desk should face the front door. The goal is to create visibility for the receptionist, allowing them to see everyone who enters the building, and to draw visitors intuitively to the registration and check-in area to receive visitor ID badges.
Physical Barrier between Reception and Private Offices
A receptionist needs to focus on greeting visitors and logging them into the visitor management system. Without a physical barrier, such as a wall separating the lobby from private offices, a distracted receptionist may have trouble controlling access. If your visitor management system is set up in a way that requires no receptionist, physical barriers between the lobby and the facility’s interior are even more important to avoid guests from wandering into the private office area without completing the other visitor management system protocols.
Elevator or Stairwell Access ahead of Reception Area
Whenever there is a physical option for visitors to gain entrance before they reach a reception desk, they may assume they have the option to skip the registration and check-in process altogether. The design of your lobby should channel all visitors to a registration and check-in area without providing any alternative access options, such as an elevator or stairwell. Create barriers to any access points that might prevent visitors from following your company’s security protocol to improve your lobby security.
Separate Entrance for Employees
Employees should have a separate entrance from the company’s front lobby to reduce lobby activity, especially during peak traffic hours. Reducing foot traffic through the lobby makes it easier to observe incoming visitors, and it reduces the chances of a visitor “tailgating” behind an employee, either intentionally or unintentionally.
Restrooms Located in Private Areas
Ideally, restrooms should be available for visitors to access before they reach the registration and check-in area. However, if your restrooms are located within the private area of your facility, ensure visitors and vendors go through the registration and check-in process before being able to access them.
Proper design of a corporate lobby positions security as the primary function. Your lobby’s design should ensure that visitors follow company security protocols to gain access, and leave no opportunities for bypassing registration and check-in. Contact Veristream today at 888-718-0807 to speak with a professional about lobby security, and to schedule your demo of our visitor management and site access services.