Preparing For a Workplace Security Crisis
Incidents of human-instigated attacks or natural disasters can happen anywhere. Businesses, public buildings, school campuses and healthcare facilities are all vulnerable to attack or disaster. Everyone in your facility should receive crisis management training in case of an emergency.
Here are some security practices that help organizations prepare for workplace emergencies.
Before a Security Threat
Before a security threat occurs, you need to prepare your organization and your team for the potential crisis.
- Seek expert advice to create your organization’s security protocols. Local law enforcement and first responders are often willing to make suggestions or provide training to you and your employees if asked. They can also help establish best practices once they learn more about your facility.
- Train all employees in emergency protocols at the start of their employment, so they’re ready to respond appropriately in a crisis. In addition, hold training courses annually that are designed to refresh employees on emergency protocols. Whether a threatening person enters the building, or a natural disaster threatens lives and property, employees must know how to react. During a workplace security emergency, communication can become uncoordinated or unfeasible.
- Familiarize employees with all security systems, such as visitor management, access control, placement of surveillance cameras, etc. Your staff feels valued and secure when included in your security procedures. Co-workers bond and morale boosted when they understand the company’s security protocols and how they can potentially save lives.
- Conduct security/safety drills to test protocols and observe employees’ reactions to them. Make sure internal and external communication systems function, and whether your security plan needs amending based on drill outcomes. Identify which employees need additional training, and select leaders within your workforce best suited to serve as security captains.
During a Security Threat
Implement an incident command system to ensure an effective response. Time is crucial for an emergency, and a coordinated effort means a quicker resolution. An incident command system should involve security personnel (if available), operations, human resources, risk management staff and, externally, law enforcement.
After a Security Threat
A Continuity of Operations Plan (COOP) will help deal with the aftermath of an emergency. Your organization could face crisis management issues such as:
- Caring for injured or traumatized personnel or visitors
- Preserving crime scenes
- Addressing the media professionally
- Handling lost workspace and equipment
Have a questionnaire ready for key players to complete within a few days of the event. Execute this step while details are fresh in people’s minds to discover what went well and what didn’t. Immediate constructive feedback following a threat helps you plan for future workplace emergencies.
Veristream can help prepare your organization for a natural disaster or security threat through employee training and visitor management solutions. Contact us today at 888-718-0807 to speak with a security expert and receive a demo.