Training Employees in the Art of Security
The human element makes security more of an art, than a science. Leave the science to state-of-the-art security and visitor management systems.
More than ever before in our history, safety and security in the workplace has never been more important. No facility or workplace is immune to security lapses and threats. Security is a shared responsibility – one that requires state-of-the-art technological visitor management and employee access systems, and employee vigilance. It is essential that all employees resident onsite are trained to identify potential threats, be aware of their surroundings, and be prepared to handle any situation that may arise.
Here is an overview of what security and security awareness should be included in training your employees.
Many of us have been lulled into a false sense of security, at home, in public spaces, and at work. It is important to train employees to spot potential risks whether natural, or manmade. Here are the highpoints to identify in workplace security training:
- Pay attention to any changes in the workplace. For example, are personal or corporate items routinely going missing, or are files being tampered with?
- Keep computer logon information, access cards, and keys secured at all times, and report if any tampering is suspected or if they are lost or stolen.
- Be aware of surroundings that may include an abandoned package, an odd odor or fumes emanating from HVAC units, or a vehicle that has been parked in the garage, parking area, or loading area for an extended length of time.
- Be conscious and aware of any unknown individuals past security checkpoints, with or without a visitor badge.* This may include a visitor that is in the office or at the desk of another team member, but the team member is not present.
- If something doesn’t feel right, it probably isn’t. Empower employees to alert management and security team if a threat, no matter how minor, is suspected.
- When employees feel personally threatened by an individual, empower them to speak with management and the HR department to get the individual registered in the visitor management system’s do not admit list.
- If any employee suspects that a disgruntled customer wants to do harm to the facility, the individual’s name should be entered into the visitor management system’s Watch List or Do Not Admit list.
- Pre-register all guests through the visitor management system. Any individual that arrives without an appointment for a visit must go through security protocols; do not bring people in without going through the screening, including the ID verification, as required by the onsite VMS.
- Be aware of individuals that try to piggyback on entry into the building, or secured areas that require an access card. Often, individuals trying to breach a secured area take advantage of the kindness of others by struggling with a package, and asking for help to open a door. Do not fall prey to this type of activity.
- Never lend an access card or badge to any individual.
- Never prop a door open for easy access, even after a quick trip.
- Be personally aware of people, vehicles, and surroundings when entering or exiting the building after hours.
*Be sure to provide all employees with updated security protocols to ensure they understand how to handle all potential situations including unwanted visitors, personal threats, abandoned packages or vehicles, or changes in the premises that might be a security threat.
In addition to training employees on security awareness, and ensuring they know all proper protocols to identify threats, and how to handle them, it is essential that the facility maintains adequate security. The best facility security is provided by science and technology, but complemented by the human element that can recognize potential threats, and act accordingly.