Visitor Management For Healthcare

Visitor Management For Healthcare

Visitor Management For Healthcare

When the Bureau of Labor Statistics reported that in 2013 that there were “more than 23,000 significant injuries due to assault at work, and more than 70 percent of those assaults were in healthcare and social service settings,” the Occupational Safety and Health Administration stepped in. Earlier this year, OSHA updated its voluntary Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers with recommendations for the appropriate preventive and security measures that can be taken by hospitals, residential treatment facilities, nursing homes, small neighborhood clinics, mental health centers, community care centers, group homes, patient transportation workers, home visits, psychiatric facilities, drug abuse centers, and more.

working-healthcare-facility-real-riskAccording to the Bureau of Labor Statistics, reasons include working in high crime areas, working alone and working with people who have a history of violence. Other risk factors include:

• A lack of training, under-staffing and unrestricted movement of the public in clinics and hospitals.
• A prevalence of firearms, knives and other weapons among patients, their families and friends.
• Poor environmental design of healthcare workplaces, including poorly lit corridors or obstacles that block employees’ vision or interfere with their escape from a violent incident.
• Long waits for patients or clients and overcrowded, uncomfortable waiting rooms.
• The perception that violence is tolerated and victims will not be able to report the incident to police and/or press charges.

Working in a healthcare environment comes with very real risks

Healthcare and social service workers are four times more likely to be the victims of violence, and are five times more likely to be victims of a non-fatal assault or violent act than an average worker in the private sector.

The new rules require hospitals to establish workplace violence prevention plans that evaluate staffing levels to determine whether insufficient staffing contributes to the risk of violence. They must also evaluate their security system and strategies to make sure they are adequate, investigate the availability of security personnel, establish security risks associated with specific units, areas of the facility with uncontrolled access, late-night and early morning shifts, and employee security in areas surrounding the facility such as employee parking areas.

Security programs and training were often less complete in psychiatric units than in emergency departments. Since the 2007 report, 16 states have enacted laws aimed at addressing workplace violence against healthcare workers. Prior to the new OSHA guidelines, hospitals were only required to establish workplace violence prevention plans for emergency room departments and areas that they considered high risk. Existing laws only required security and safety training for the staff assigned to emergency room departments, and training was not usually required for staff assigned to other areas of the hospital. The new law requires hospitals to establish such plans for all areas where patients are provided care, and requires standards such as training, for all staff providing care to patients.

Visitor Management In a Healthcare Environment is different. Hospitals, clinics, and other healthcare facilities have unique needs that are not met by generic lobby solutions. The iVisitor Healthcare from Veristream is built from the ground up to enhance security, preserve privacy, and provide the best experience available to your patients, visitors, and healthcare staff.

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